Support Centre for Saxo Bank Switzerland

Problems accessing Account Summary, Charts and other SaxoTrader modules

The platform communicates with many servers in order to display the different information (Prices, Charts, Chat etc. all have different servers). In some cases, your local security settings will block parts of the trading platform from communicating with one or more of these, and this causes the problems you are seeing.
 Please follow the below instructions to allow the platform to reach the required servers:

Delete Temporary Internet Files

To delete Temporary Internet Files open Internet Explorer > Tools > Internet Options:

On the General tab press Delete… under Browsing history:

Now chose to delete Temporary Internet Files and Cookies and press Delete:

If you are still having problems, try to:

Add Trusted Sites

 To add Trusted Sites open Internet Explorer > Tools > Internet Options > navigate to the Security tab > highlight Trusted Sites and press Sites:

Remove the tick from “Require server verification (https:) for all sites in this zone”
Then add following addresses by typing them under Add this website to the zone:
 When done, the Trusted Sites window should like this this:

Press Close and restart Internet Explorer. Now go to and check if you are able to access and view the account summary.

 If account summary still does not work try to Reset Internet Explorer

 To reset Internet Explorer go to Tools > Internet Option > Advanced > press Reset…

And press Reset once more (note it is not necessary to delete personal settings):

Now restart Internet Explorer, go to and hopefully this will have solved your problem.


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